Refund policy

Return & Refund Policy

We want you to love your DinoGuise costume. If something isn't right, we're here to help.

30-Day Guarantee
You have 30 days from the date you receive your order to request a return, replacement, or refund.

Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or isn't what you ordered, contact us at orders@dinoguise.com within 30 days with a photo or short video showing the issue. Once reviewed, we'll send a full refund or a free replacement — you won't need to ship anything back.

Change of Mind
If you simply change your mind, contact us at orders@dinoguise.com within 30 days of receiving your item. The item must be unworn, unused, and in its original packaging. We'll provide return instructions and process your refund once the returned item is received and inspected.

Refunds
Approved refunds are issued to your original payment method within 10 business days of approval. Processing times may vary slightly depending on your bank or card provider.

European Union 14-Day Cooling Off Period
If your order is shipped to the EU, you have the right to cancel your order within 14 days of receipt, for any reason, without justification. The item must be unworn, unused, and in its original packaging.

Non-Returnable Items
We're unable to accept returns on sale items or gift cards.

Questions
Reach us anytime at orders@dinoguise.com — we typically respond within 24-48 hours