Shipping policy
Shipping Policy
Processing Time Orders are processed and prepared for shipment within 1-3 business days of purchase. You'll receive a confirmation email once your order is placed, and a separate email with tracking information once it ships.
Shipping Times
- United Kingdom: 7-18 business days
- Europe: 7-18 business days
- United States & Canada: 7-18 business days
- Australia: 7-20 business days
Total delivery time = processing time + shipping time above. These are estimates based on standard international shipping and are not guaranteed — actual delivery can vary due to customs processing, local courier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated and displayed at checkout based on your delivery address.
Tracking Once your order ships, you'll receive a tracking number by email so you can follow your package's journey. You can also check your order status anytime by visiting your account or contacting us at orders@dinoguise.com.
Customs and Import Charges For international orders, your package may be subject to import duties and taxes imposed by your local government. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Delayed or Missing Orders If your order hasn't arrived within the estimated timeframe, please contact us at orders@dinoguise.com and we'll look into it for you.